Privacy Policy

About this Privacy Policy

Rabona Casino respects the privacy of people who use its website, create an account, contact support or otherwise interact with its services. Information is handled for legitimate business, operational and legal purposes, with the aim of providing a safe, reliable and properly managed gaming environment.

This policy applies to information collected through the website, account areas, customer support channels and related online interactions. It should be read together with any applicable terms and conditions, responsible gaming information and notices displayed during the use of the service. Where a particular feature or activity requires additional information, an explanation may be provided at the time the information is collected.

By using the website or providing information, players acknowledge that information may be handled as described in this policy. Some information is needed to create and maintain an account, process transactions, confirm identity, prevent misuse and meet legal or operational requirements. Where information is optional, players may choose not to provide it, although this may affect access to a feature or service.

Keeping information accurate

Players should provide information that is accurate, complete and current. If personal details change, players should update them through the available account tools or contact support. Keeping information up to date helps with account administration, identity checks, payment processing, security reviews and communication about important service matters.

Information that may be collected

The information handled by an online casino can vary depending on how a person uses the website, which services are requested and what checks are required. Rabona Casino may collect information directly from players, automatically from devices and browsers, or from service providers involved in account, payment, security and verification activities.

• Account details, such as a player's name, date of birth, contact details, username, account preferences and information used to manage the player relationship.
• Verification information, which may include identity documents, proof of address, information about a player's identity and other material needed to complete verification or security checks.
• Payment and transaction records, including deposits, withdrawals, wager-related records, payment method details, transaction references, account balances and information about payment activity. Full payment card details may be handled by payment providers rather than stored directly by the website.
• Communications and support information, including messages, enquiries, feedback, complaints, records of support interactions and information supplied when a player requests assistance.
• Technical and device information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location information, time zone, access times and information about how the website is used.
• Cookie and similar technology information, including identifiers, session details, preferences and information about visits, pages viewed and interactions with website features.
• Gaming, account and security information, such as login activity, responsible gaming settings, account changes, verification results, risk indicators and records used to detect unusual or potentially unauthorised activity.

Players should avoid sending unnecessary sensitive information through public areas or ordinary messages. If documentation is requested for verification, it should be supplied through the method made available for that purpose. Information received may be reviewed for accuracy, security and compliance with applicable requirements.

Information from other sources

In some circumstances, information may be received from payment providers, identity verification services, fraud prevention services, technical providers or other parties that help operate the website. Information may also be generated through security monitoring and account activity. These sources help confirm details, protect accounts, process requested services and identify activity that may require review.

Why information is used and when it may be shared

Personal information is used only for purposes connected with operating, protecting and improving the service, supporting players and meeting applicable obligations. The purposes may include the following:

• Creating, maintaining and administering player accounts.
• Confirming identity and completing verification or account security checks.
• Processing deposits, withdrawals and other account or transaction requests.
• Providing customer support, responding to questions and resolving complaints or technical issues.
• Detecting, preventing and investigating fraud, money laundering, unauthorised access, collusion, abuse and other suspicious or prohibited activity.
• Managing responsible gaming features, account restrictions, player preferences and relevant safety communications.
• Sending service messages about accounts, transactions, security, changes to the website or other information needed to provide the service.
• Sending marketing communications where a player has provided the required permission or where such communications are otherwise permitted, subject to available preferences and choices.
• Monitoring website performance, understanding general usage patterns, improving features and maintaining the security and reliability of systems.
• Keeping appropriate business, financial, transaction, verification and security records and responding to lawful requests.

Information may be shared with carefully selected providers that perform services on behalf of the website. These providers may support hosting, payment processing, identity verification, fraud prevention, customer support, communications, analytics, information security or technical maintenance. Providers should receive only information relevant to their function and are expected to handle it appropriately.

Information may also be disclosed where this is reasonably necessary to protect players, the website, service providers or the public; to investigate suspected misconduct; to enforce applicable terms; to respond to legal or official requests; or to meet legal, regulatory, accounting, tax, security or compliance requirements. Information may be shared as part of a business change, such as a restructuring or transfer of relevant services, provided that appropriate handling arrangements apply.

The website does not intend to use personal information for purposes unrelated to the service without an appropriate explanation or permission where required. Marketing preferences can be changed, and opting out of marketing does not normally affect important service, security or transaction messages.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that help a website recognise a browser, maintain a session, remember preferences and understand how features are used. Some cookies are necessary for account access, security and basic website operation. Other cookies may support analytics, performance, personalisation or marketing activity.

Players can manage, restrict or delete cookies through their browser settings. Blocking or deleting certain cookies may affect account access, saved preferences or the operation of some website features. Browser settings may also provide information about cookies that have already been stored and allow players to decide whether to accept future cookies.

Protecting information

Reasonable technical and organisational measures may be used to protect information against loss, misuse, unauthorised access, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure transfer methods, system protections and staff or provider procedures. No online service can guarantee that information will always be completely secure, so players should use a strong, unique password, keep login details private and contact support promptly if unusual account activity is noticed.

How long information is kept

Information is generally kept only for as long as it is needed for the purposes described in this policy, for account administration, dispute handling, security, business records or other legitimate operational needs. Some records must be retained for a period required by law even after an account is closed. This can include account, identity, payment, transaction, communication and security records. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in line with applicable procedures.

Your privacy choices and data rights

Players may ask questions about the handling of their information and may request action in relation to their personal data. To exercise a data right or make a privacy enquiry, contact support@rabonacasino.wtf. The request should include enough information to identify the relevant account and clearly describe what is being requested. Additional information may be needed to confirm identity and protect the account from unauthorised requests.

• Access: request a copy of personal information held about you, together with general information about how it is used, where appropriate.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: request the deletion of personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be kept for a period required by law, needed to resolve a dispute, required for security or fraud prevention, or necessary for another legitimate purpose.
• Marketing consent: withdraw consent to marketing communications at any time by contacting support@rabonacasino.wtf or using an available unsubscribe or preference tool. Withdrawing marketing consent does not normally remove service, security or transaction communications that are necessary to manage an account.

Requests are considered carefully and handled within a reasonable timeframe. The outcome may depend on the type of request, the information involved, the need to protect other people and any continuing legal, security or operational requirements. If a request cannot be completed in full, an explanation may be provided where appropriate.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The updated version will be made available on the website, with the latest version applying from the date it is published unless a different effective date is stated. Players should review this page periodically, particularly before continuing to use account or transaction features.