Responsible Gaming

Our approach to responsible gambling

Responsible gambling means staying in control of how often you play, how much money you spend and how long you spend online. It also means understanding that gambling outcomes are based on chance and that no strategy can guarantee a win. Previous results do not determine future results, and a loss cannot be recovered by placing another bet.

Rabona Casino provides general information and account tools intended to help players make considered decisions. These tools are not a substitute for personal judgement or professional advice. You remain responsible for deciding whether gambling is suitable for you and for following any limits, restrictions or breaks that you choose to apply to your account.

Online gambling should only be used by adults who are permitted to gamble in their location. Do not allow another person to use your account, and never ask someone else to place bets on your behalf. Keep your login details private and contact the relevant support channel if you believe that your account may have been accessed by someone else.

Gamble for entertainment

• Treat gambling as a paid form of entertainment rather than a source of income.
• Only use money that is available after essential expenses, savings and other financial commitments have been covered.
• Decide in advance how much time and money you are comfortable spending.
• Accept that losses are part of gambling and do not chase them by increasing your stakes.
• Avoid gambling when you are upset, stressed, tired, affected by alcohol or affected by medication or other substances.
• Take regular breaks and make time for other activities, relationships and responsibilities.
• Never borrow money, use credit intended for essential costs or sell possessions to fund gambling.

If gambling stops feeling like a choice and starts feeling difficult to control, pause immediately. A break from gambling can help you review your habits without the pressure of making another decision while playing.

Tools to help you stay in control

Setting limits before you begin is one of the simplest ways to keep gambling within an amount and timeframe that you can afford. Consider your personal circumstances carefully and choose limits that reflect your real budget, not an amount based on a hoped-for win. A limit should never be treated as a target that you must spend.

Practical limits

• Set a spending limit for a day, week or other period that suits your circumstances.
• Set a time limit and stop when that time has ended, even if you are winning or losing.
• Keep a record of deposits, wagers and withdrawals so you can see the overall cost of gambling.
• Use reminders or alarms to avoid playing for longer than planned.
• Keep gambling funds separate from money needed for rent, bills, food, transport, education or family expenses.
• Do not increase your limits to recover a loss or to continue a winning session.
• Review your limits regularly, particularly after a change in employment, income, health or family circumstances.

Account tools may be available to help you manage deposits, play or access. The availability and operation of a particular tool may depend on the account, product or applicable requirements. If you are unsure how a limit, restriction or break works, review the relevant account information before continuing to gamble.

Taking a break

You can choose to stop gambling for a period of time when you need space to reassess your habits. During a break, do not create another account, use another person’s account or move to another gambling service to continue playing. If you have decided to stop, make the decision effective across your gambling activities wherever possible.

Remove gambling applications or shortcuts, turn off promotional notifications and avoid websites or situations that encourage you to play. You may also wish to tell a trusted person about your decision so that they can provide encouragement and help you remain accountable.

Warning signs and getting support

Gambling-related harm can develop gradually, and people may not notice the change at first. The following signs may indicate that gambling is becoming difficult to manage:

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling more often or placing larger bets.
• Feeling restless, irritable or uncomfortable when you try to stop.
• Thinking about gambling throughout the day or planning your life around the next session.
• Hiding gambling activity, losses or transactions from family, friends or colleagues.
• Borrowing money, missing bills or using essential funds to continue gambling.
• Gambling to escape stress, loneliness, sadness, anxiety or other difficult feelings.
• Arguing with people close to you because of gambling.
• Missing work, study, appointments or family commitments.
• Feeling guilt, shame, hopelessness or distress after gambling.
• Trying to stop several times without being able to do so.

One warning sign does not define your situation, but it is a reason to pause and take an honest look at your gambling. Do not wait for a serious financial or personal problem before seeking help. Speaking with someone early can make it easier to regain control.

Where to seek help

If gambling is affecting you or someone close to you, consider speaking with a qualified counsellor, financial counsellor, doctor or mental health professional. Australian players can also look for a recognised Australian gambling support service through an official government or health information website. These services may offer confidential information, counselling and practical guidance about gambling harm.

A trusted family member or friend may also be able to help you make a plan. Be open about the amount of time and money involved, and ask them to support your limits or break. If gambling has caused debt, contact a qualified financial counsellor before taking out further credit or making decisions about repayments.

If you feel at immediate risk of harming yourself or another person, or you cannot stay safe, stop gambling and seek urgent assistance through local emergency services or an appropriate crisis support service in Australia. Gambling concerns should never be managed alone in an emergency.

Self-exclusion and account restrictions

Self-exclusion is a formal way to ask for your access to gambling to be restricted or closed for a chosen period or under the available account process. It is intended for players who want stronger protection than ordinary spending or time limits. Once you decide that self-exclusion is appropriate, act promptly and do not continue gambling while considering the decision.

To request a break, self-exclusion or another account restriction, use the responsible gaming or account support options made available by Rabona Casino. You may be asked to confirm information so that the request can be applied to the correct account. The available options, duration and conditions will be explained through the relevant process.

1. Stop gambling and do not make further deposits while your request is being considered.
2. Choose the restriction or break that best reflects the level of protection you need.
3. Do not open a new account or use another person’s account during the restricted period.
4. Remove saved payment details and gambling shortcuts where doing so would help you maintain the decision.
5. Tell a trusted person about your decision and ask them to support you.
6. Seek independent support if gambling has affected your finances, relationships, work or wellbeing.

A self-exclusion request is an important step, but it cannot remove every gambling opportunity outside the account or service where it is applied. For wider protection, consider seeking support from an Australian gambling help service and reviewing access to other gambling accounts, applications and promotional communications.

Protecting young people and vulnerable people

Keep your account, passwords and payment methods secure, and do not share them with children or other people. Use device security, updated passwords and any available access controls to reduce the risk of unauthorised use. If someone in your household may be vulnerable to gambling harm, discuss appropriate boundaries and seek professional guidance rather than allowing them to use your account.

Responsible gambling is an ongoing choice. Review your habits regularly, act when something no longer feels comfortable and use the available restrictions before a concern becomes a crisis. Rabona Casino encourages players to make informed decisions, protect their wellbeing and seek independent help whenever gambling is causing concern.